As part of Salon Today’s annual Technology issue, we tap industry leaders for insight into how new systems are changing the ways in which the business of beauty is conducted. With more and more people depending on mobile devices in their personal and professional lives, we asked the pros how smart phones and tablets are shaping either salon/spa management or the client experience.
“Our STX Salon Transcripts system allows our staff to chart their goals in real time and receive access to their service and retail figures, giving them more ownership of their growth. With smart phone and tablet use, everyone has information in hand before our monthly one-on-one meetings. The client experience is improved through these devices by letting them receive service receipts, appointment reminders, birthday wishes, new client information and a referral thank you on their phones or tablets. When ARROJO Salon lost phone service during Hurricane Sandy, we kept in touch with our clients remotely via mobile devices.”
--Nuala Guildea, salon manager, ARROJO Salon
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