Salon Management

What Your Employees are Afraid to Tell You

by Neil Ducoff | July 10, 2011
Neil Ducoff, founder and CEO of Strategies
Neil Ducoff, founder and CEO of Strategies

This communication blockage is more common than you think. In fact, there's a darn good chance that you have employees in your own company who need to tell you things that you need to hear – but can't. Even your most trusted and loyal employees are probably holding back. Why? The answer is summed up in one word: fear. Fear for their jobs. Fear that it could send you off on one of your tirades. Fear that your feelings will be hurt.


It is imperative that owners create an environment where open communication on sensitive issues can occur without fear. More importantly, to be an authentic no-compromise leader, you need to be open to constructive feedback from employees. That's how you get better. That's how you mature as leader and build trust.


Here are some get-it-done strategies to hear what you need to hear:


  • Leadership team meetings. Put feedback on your performance on the agenda. Let team members know that you need their feedback in order to be the best leader for them and the company.


  • Performance reviews. Make "Where can I improve to support you better?" part of every employee performance review.


  • Cool your jets. A leader's instant defensive posturing to employee feedback is the most cited reason employees give to avoid initiating a conversation with their leaders. Rather than going defensive and shutting down the dialog, acknowledge how much you value the employee's willingness to share feedback with you.


  • Listen. Don't talk – just listen: Allow the employee to speak. Encourage them to go deeper with statements like, "This is important for me to hear, please explain more."


  • Get it all out. Before the conversation ends, ask, "Is there anything left unsaid?" This is one powerful question that ensures that everything has been placed on table for discussion.


  • Change. The worst thing you can do is listen, encourage, give hope – then do nothing to change your own behavior and performance. Compromising leaders live in a world of entitlement and denial. No-compromise leaders adapt, grow and build a culture of trust.


Got more questions? Feel free to email me at [email protected].

Find out why over 400,000 subscribers love our newsletters

Does Your Salon Technology Provide A Human Touch?

Does Your Salon Technology Provide A Human Touch?

by Staff

Functionality, integration, experience—no question these are all critical in a salon technology product. But the truth is, for many salon owners who didn’t grow up in a world of coding and don’t speak tech language, it’s the human connection that’s most important.


In our video section, watch salon professionals in action, listen to the advice of salon business experts, and tour inside the world’s top salons.

Will this client post a five-star review for her balayage service? The answer matters for many...

Are You Raking In 5-Star Reviews? If Not, Here’s How.

by Staff

You drive by that new restaurant in town and wonder if you should give it a try. Your first step? Grabbing your phone and checking the place’s online reviews. If they’re good, you go ahead and make a reservation. If not, you probably pass. And guess what? This is exactly how prospective clients are assessing your salon.

Load More