People interview well. They are bringing their A game and intend to deliver a great performance. So you see the best. To slow down the hiring process we have a three part interview cycle where they interview with me last. We give tests and scenarios and role plays and every opportunity to find the 'real' candidate that is authentic, smart and resourceful. So slowing down has helped us eliminate those individuals who appeared great on the first interview but showed less promise as time went on.
On the firing side, when it is over, I know. I can find a million reasons to keep someone on staff but it is usually not the right reasons. I have learned through many difficult situations to assess and analyze with my head and business goals at the forefront. And to lean on my core values. So if they are a pear on my apple tree, then they are terminated. I need apples on this apple tree.
A new survey of 1,000 owners by Phorest Salon Software discovers that almost half have considered giving up their dream of salon ownership--then the survey explores the reasons these owners are feeling so overwhelmed.
To help you prepare your strongest technology toolbox, this webinar invited five successful salon owners to share and discuss their favorite tools to grow their businesses in a challenging, ever-changing landscape.
She believes in owning up to her mistakes and making them right; sharing her goals with her universe to keep herself accountable, and encouraging her team to give back to the community. Meet Lisa Houser, owner of Utopia Salon and Day Spa in Vancouver, Washington, and discover why if didn't own a salon, she'd want to be a store greeter.
Do you really understand what the client experience is like in your salon? Marketing Expert Zane Hagy suggests there's a simple way to find out by sending out mystery shoppers, and it's simpler than you might think.
On November 4th at 11:00 AM PT/2:00 PM ET, Salon Today Editor in Chief Stacey Soble will lead a discussion between two industry experts exploring how salon professionals can run a more efficient salon by cutting back on waste, pricing services appropriately, keeping it simple, and making it easy for teams to charge fairly so that businesses turn a consistent and reliable profit.
By opening their hearts and minds, owners are creating cultures that embrace diversity. They're creating safe spaces that welcome transgender clients, building private rooms that protect a religious client's need for modesty, and hiring team members that can speak the languages reflected in their clientele. In turn, they're discovering their judgement-free attitude is a solid business strategy.