May 2014

05/05/2014 2:00:00 AM

 

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It's All About the Client Experience

Today's discerning clients are shopping for experiences and will pledge their loyalty to salons and spas that deliver. Hospitality gurus including Eric Fisher, John DiJulius and Van Council share how they compete in today's economy by creating unforgettable client experiences. Plus, Charles Penzone's Debra Pezone turns her personal story into an inspiring initiative to empower young girls abd help them find their inner beauty.

The Age of the Guest Experience

Stacey Soble  |  April 30, 2014
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Eric Fisher's Hospitality Vocabulary

Stacey Soble  |  April 29, 2014
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Front Desk, Front Line

Stacey Soble  |  April 29, 2014
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Friendlier Skies

Stacey Soble  |  April 29, 2014
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