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March 2012

The social and intimate nature of the salon and spa make it a natural environment for some very real drama, and managing it can be one of an owner's biggest migraines. Our special March issue tackles four challenging scenarios—The Salon Diva, The Staff Squabblers, The Client You'll Never Please, and The Naysayer. Then, our board of six salon management experts share their own personal drama tales and their winning strategies for dealing with them.

--Stacey Soble, Editor in Chief

Dealing with Drama
The Naysayer
The Client You'll Never Please
The Staff Squabblers
The Salon Diva
Save the Date: Be Inspired at the ISBN Conference
Perspectives: Managing Personalities

 

 

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