Mary Brunetti chats about the about five key elements in selecting and training staff.
Here are seven strategies at Headlines The Salon that have played a role in forming a strong, cohesive, successful, cross-generational team.
At the Julius Michael Scarsdale Hair salon in Scarsdale, NY co-owners Julius Michael and Monica Wald never single anyone out for special treatment. As far as they’re concerned, every client is entitled to a celebrity-worthy experience! Here’s how they make each customer feel like a star!
At J. Nicolle Salon and Spa, Jennifer Kennedy takes the concept of Love Week, which she heard about at Serious Business in 2017, and develops culture-building and marketing programs around it.
The options are endless for clients when it comes to selecting a salon, and once they’ve chosen, a return visit isn’t a slam dunk. Retaining happy clients who will refer friends and family requires superb customer service, smart systems and consistency.
Leaders from Gila Rut Salons launch Beauty Backbone, a website of salon business programs, templates, and one-on-one coaching.
Gadabout’s Frank and Jana Westerbeke elevate the in-salon educational experience with a new Resource Center, which they are lovingly promising to share with the industry and the community of Tucson.
Seeking a way to make her 900-square-foot salon even more productive, Tammy Erhbaker designs a communal station system that also promotes camaraderie.
Phorest Salon Software’s sold-out Salon Owner's Summit 2018 in Dublin, Ireland just wrapped up where some of the world’s best thought leaders in the industry offered advice on how to grow a salon business to new heights and take charge of the future. Here are some insights from the industry's top leaders.
Your Netflix allocated time is also a great opportunity to grow your salon business. Learn how to connect with your clients, grow your online audience and boost your salon business.
Client notes are crucial. Not only do they help communicate internal information, but when done right, they also play a massive role in making your client’s passage in your salon memorable. So what's worth writing down?