click image to zoomJohn Harms, founder of Millennium and Meevo. At America’s Beauty Show, Millennium Systems International debuted Meevo, the company’s latest generation of salon management software. SALON TODAY Editor Stacey Soble recently sat down with Millennium Founder John Harms to explore Meevo’s coolest new features:
SALON TODAY: Meevo is a cloud-based, web-based and tablet-friendly program—why do you feel that’s important for the way salons are doing business today?
John Harms: “Today’s salon clients are looking for convenience—they want to walk into the salon, be greeted and checked in by someone with a tablet and be able to check out right at the chair. Salon employees want to be able to check their progress against their goals anytime, anywhere and they can’t do that unless a system is wireless and cloud-based. That’s the world we live in now. The millennials are all about instant gratification, and they want to know what is going on in real time—that’s a huge driving force.”
SALON TODAY: Meevo has a cool, patented feature called the Convobar—tell us how it makes the software easier for users?
click image to zoomA Surface tablet shows a home page with the Meevo Smart Center and its signature Smart Tiles. Harms: “Think of a Google’s search function—if you type in almost anything, Google can find it. Our Convobar is a natural language processor that understands nouns and verbs and allows users to type in requested services, service providers and dates from anywhere in the system. So, if a client requests a haircut today or tomorrow with John or Jen, you type in ‘haircut today tomorrow John Jen’ and it pulls up the first appointment that works. It’s even smart enough to prioritize, and will pull up an appointments available based on the order you typed in the information. You’re also able to save popular combinations in the system – for example ‘first available women’s haircut.’ The convobar really saves on booking time because usually by the time the client is finished speaking, the guest services person has an appointment that matches the request on the screen.”
SALON TODAY: How does Meevo’s Smart Center and its Smart Tiles help users keep on top of their business?
Harms: “Meevo’s Smart Center educates users on the live metrics of the business through the Smart Tiles they choose to feature on their home screen. Meevo tracks more than 100 different business metrics, on things like guest frequency of visit, prebook rates, client retention rates, and retail-to-service ratio, and it allows users to feature the ones they are most interested in on the Smart Center so they are always available. What’s really cool is the smart tiles are role-based, so the user only sees what they are required to see—so an owner can see all the metrics about the business including total sales volumes and inventory, while a service provider might only see metrics that relate to his or her own performance or department’s or team’s performance.”