Love your customer demonstrates that whatever the line of work, customer service is a direct extension of the way both you and the salon you work for are viewed by the customer. This philosophy may seem a bit overboard but it will remind you every day how important your customers really are.
Love your difficult customers
Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. Remember this customer has feelings to and it’s up to you to try and figure out why they are so unhappy. Have they lost their job, children giving them problems or maybe they were diagnosed with cancer. It’s up to you to understand once again that that even the most difficult customer have feelings to. Remember all problems are solvable. I find that the more you listen to an unhappy person and shower them with support and love they eventually will become your most loyal customer.
Check this out- When your customer was telling you about the difficult day she had did you-
• Focus on what they had to say
• Make eye contact
• Watch her body language
• Stop what you were doing and really listen
• Hold her hand and say I am sorry you had a bad day
Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In How to Offer 5-star Service at your Salon, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service—what customers want, deserve and expect—and how to win customer loyalty by delivering the ultimate customer experience. This book is designed to educate you as the salon owner, manager, or employee on what 5-star service in your salon should be. It’s also intended to be a tool that every one of your employees can use to improve their customer service. This book will get you thinking about the little things that make a difference in customer service and have you itching to continue the “wow” experience one customer at a time, every time.