5. What's the secret to a salon’s longevity?
Good service is key. Consistency and being a good listener are the next two most important things to remember as a stylist. Also, as an owner, I feel like it is important to model the behavior that I want in my team members. I try to treat my team members the way I want to be treated.
6. What advice would you give aspiring cosmetologists? What is the most important aspect of their education?
I tell all of my new team members to watch senior stylists, to listen to how they conduct their consultations so they can learn how to listen to people. And, ask questions. Lots of questions.
7. If you had to leave your salon for a year and the only communication you could have with your employees was a single paragraph, what would you write to them?
I know I am not here to lead you, but we have such a great team at Ginger Root. Always remember, when you come to work, leave your worries at the door and have fun. This is a fun business! Remember our mission to be good listeners and create to make people feel happy about what they see in the mirror. And when they smile, that is your guest telling you thank you, and that they appreciate you.