Susan McClive How would you like an exciting, yet low-cost way, to increase your salon or spa's sales by at least 25 percent, while strengthening loyalty at the same time?
McClive Learning Group-Online is transforming beauty retail education and leading it into the 21st century. Over a nine-month period in 2012, the company created “Selling Beauty: Your Role In Increasing Sales & Client Loyalty” which they promise can increase a salon or spa's sales by at least 25 percent in a matter of weeks. The innovative, online course is targeted to salon and spa staff, and offers critical coaching and support materials for owners and managers as well.
The entire course is just 2.5 hours in length, and it it broken into just seven modules (sections) that are each about 20 long. This means that staff can access and go through a course module at any time it is convenient for them, from any computer – at the salon/spa, from home, or anywhere. This also means they do not have to book out for day, and lose business, to receive training.
Susan McClive is an expert in sales training, with over 25 years of experience with all types of retail businesses. She conducted cross-selling and communication classes for Canyon Ranch Spa personnel, and is very familiar with the salon industry as a customer and through her family, as she grew up in a family with many salon stylists. Her great uncle was the late great “Michael of the Waldorf” who owned 4 salons from New York to Florida, and had many film and stage stars and 2 US First Ladies as clients over 3 decades.
Vincent Palumbo has more than 25 years of experience in the salon industry, and owns the Vincent Palumbo Salon in Westport, CT., which has an outstanding reputation in the Northeast. Vincent is chair of the advisory board, and has provided valuable insight throughout the course development process. It is his staff and salon you will see in the videos embedded into the course.
Dianne Home began her career in the beauty industry as a stylist, and quickly progressed to managing and then owning a salon. After running her own successful salon for a number of years, she was recruited by a major beauty/pharmaceutical corporation and as a regional sales manager at a corporate level, delivered results and received multiple sales awards.
Kim Horner came to McClive Learning Group, Inc. after working in the field of educational sales for a number of years. She has been an integral part of the course development.