The Impact of Economy on Gratuity

By Web Editor | 04/29/2009 3:16:12 PM


Has the recent economic crunch impacted tipping and gratuity in your salon and spa?

“People continue to give what they can. We are grateful for all tips—large or small—guests give. It’s a gesture, not a paycheck, so we should expect it to vary during difficult times.”
April Lyn Graffeo
Indra Salon And City Spa
Andover, MA

“I tell clients who are having a difficult time to not feel obligated to tip.”
Shari Fritz
Oakland, CA

“The economy has had an effect on tipping; but we do provide excellent customer service that never depends on the gratuity.”
Debbie Bright
Arnol Salons and Spa
Glendale, CA

“There definitely has been a downturn. Tips were averaging 20 percent, but now many are as low as 10 percent.”
Debra Wichtel
High Maintenance Spa Bordentown, NJ

“We have not seen a big enough difference to be concerned.”
Sue Bertola-Wolf
Salon Cémone
Manalapan, NJ

“Although service frequency is down considerably, the clients who are here tip as they always have.”
Bonnie Conte
Avalon Salon And Day Spa
Deer Park, IL

“We haven’t noticed a drop in tipping as much as a drop in the ‘extras.’ Instead of raising prices, we’ve been offering specials. This has helped retain loyal clients as well as create goodwill.”  
Gina Donnor
Gina’s Beauty Bar
Dayton, WY

“Splurge is a non-gratuity salon. As licensed professionals, we would rather our clients provide a “tip” to their friends about their satisfaction and send us the referral. This has worked well for us. ”
Lori Heikkinen
Splurge Salon
Highland Village, TX

“Yes! Salon tipping is down; it has been cut in half since October 2008. Christmas tipping was almost zero. Some clients are spacing services further apart but they’re still booking.”
Susan Cockrell
LeChic Designs
London, KY




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