Representing three different segments of the salon and spa industry, Jane Wurwand, Lynelle Lynch and Jana Westerbeke give us their perspectives on:
How will the marketing and promotion of skin care and spa services change in the next few years?
The International Dermal Institute
âWhen it comes to marketing skin therapy and health, both the marketing
message and the delivery system for the message are about to undergo
massive transformation. The fantasy, pampering, indulgence and luxury
paradigm, which lingers in the spa and skin care world, is ridiculously
outmoded and defunct. Whatâs most crucial now is that the product and
service integrate into clientsâ lifestyles with contemporary relevance.
The benefits of the product must be immediately tangible and
accessible, allowing clients to incorporate the brand into their life
as a daily practice. The connection with the consumer will become more
and more intimateâan ad in a magazine or on TV is too generic. Wise
marketers will reach key stakeholders through e-mail, BlackBerry,
Facebook, Twitter and more. Transmission via personal electronics must
be concise and highly personalized. This calls for increasingly
sophisticated data gathering and management by manufacturers and spa
owners. Know your database and own the market.â
|Salon Today congratulates Jane Wurwand for being named Woman Business Owner of the Year by National Association of Women Business Owners.|Jana Westerbeke
âNow more than ever the professional beauty industry needs to look at how we can touch the guest before, during and after their services. Whatever our technicians are touching, they need to begin a conversation and educate the guest about it, from service to home care. This is the perfect time for our technicians to evolve in their services and offerings. The technicians can perform express services to engage the guest and introduce them to different opportunities. Through express services, we can educate the guest about new opportunities and pre-booking to ensure the guest will return.â
Bellus Academy of Beauty and Spa
âClients will look to their beauty professional to produce tangible results while delivering a luxurious experience. Professionals will use the latest in skin analysis technologies to create services, sophisticated home care regimens and follow-ups to improve the quality of the clientâs complexion and wellness, and to ensure the clientâs results continue. Clients want relaxation and results that are non-invasive and immediate, so aggressive treatments like peels will continue to address skin conditions. Complementary services, such as reflexology, will provide a relaxing balance. Clients will want to leave event-ready, so make-up applications after every treatment will become a standard promotion. Both home care and retailing secure a relationship, so these promotions will help ensure client retention. Spas and salons will also market the opportunity to enjoy multiple services simultaneously, which will increase results and maximize time. Light therapy treatment is an example as it can be delivered during a manicure or pedicure.â
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