The coaches are learning to think critically and give feedback for performance improvement with another creative project. They did a “Tabatha.” “Tabatha’s Salon Takeover” is a television series wherein Tabatha Coffey rescues salons in trouble. The Acapello coach team swapped salons for a week, and reported back to each other the areas they saw that could use improvement. The experience was so valuable that the group has chosen to make it routine.
“They have to keep their heads in the game. They have to learn to be fair, listen, look for opportunities vs. problems, and find solutions. They are learning to delegate. They are such experts that they often feel it’s easier to do it themselves. But others must have the chance to develop, too. I’m teaching them leadership skills.” At this time, there is one more coaching class left. The coaches will write an essay on “why this is for me,” and June will evaluate their essays. Based on the entire Acapello Coach Boot Camp experience, the coaches and June will plan next steps. June says “They are all young. They have so many opportunities and choices. “
Jen Gammon is smart, talented, ambitious and successful. When she joined Acapello six years ago, at age 18, she didn’t feel that way. High school teachers did not see her potential nor give her the learning opportunities she needed. June has. At age 21, she bought her own house, which she shares with a dog bigger than she is. At age 21 she also earned her status as a Master Colorist. She has been the top producer at Acapello each year since 2006, the top colorist each year since 2004, and top in Aveda retail sales. Now she is working towards teaching color in the international arena.
Jen credits June with mentoring her not only to develop her skills, but also her confidence. She knows what she wants, defines clear goals, and achieves them. Jen is Acapello’s color coach. She is a member of the coach team, but hers is a different role from the salon coaches, as she works with all newly hired stylists in all of the locations. She says “I won’t be the authority for people. I don’t want that role. But I’m learning how the business runs and how my role fits with the other coaches, and how I contribute to overall success.”
June is Jen’s day-to-day mentor, so when Jen needed to choose a mentor for the boot camp project, she reached outside Acapello to find an additional role-model. When she was 18, she had met Sam Lavella at a training session in New York City. He was co-training one of the classes she was in. Sam is the owner of Moxi Salon in Philadelphia, on the Matrix design team, and is a Matrix Platform educator. He is also a winner of the “Going the Extra Mile” award. She had never been out of Maine before; she was nervous and not at all confident. That apparently showed, but so did her talent and eagerness to learn. Sam singled her out, saying to her “Don’t just make this what you do, make it what you are.” Jen says “I didn’t at the time understand what the words meant, but I knew he said something important to me, so I wrote them down.”