In our view, the ultimate career path for your employees is not what you pay them or what you tell them to do, it’s what you do to prepare them to succeed at highest level. Just like parents want their children to succeed at a higher level than themselves—a successful mentor wants to see his or her associates succeed by developing full books for themselves.
For market leaders especially, owners need to realize that the expectation of every single guest is dramatically different than they are at the average salon, because of price point, location, environment, and even your product lines. Your coaching process has to prepare people to meet those expectations and to serve people who in actuality they have very little in common with. As the owner, it’s your job to create a system that prepares associates to be successful as quickly as possible.
Frank Gambuzza and Scott Missad. Frank Gambuzza is the owner of The Visage Group with four salon and spa locations in Knoxville, Tennessee, and Scott Missad is the new CEO of Gene Juarez, with 10 salons and two academies in Seattle, Washington. For more information about Strictly Business, the live education seminars founded Scott Missad and Frank Gambuzza, contact Julie Oeffling at 800-718-5949.