Employee Management

Select a category:
Select a category Customer Service Employee Management Marketing, PR + Philanthropy Retail + Merchandising Salon + Spa Décor Salon Business Strategies Salon Operations Service Menu View All Salon Management Articles   View All

Sort by:
Publish Date Descending Publish Date Ascending Title Ascending Title Descending Author Ascending Author Descending

Dealing with Drama

By Laurel Nelson and Stacey Soble | Updated: 02/29/2012 2:20:00 PM
Whenever you assemble a group of diverse personalities, drama is inevitable, but it also can be devastating to your staff and your business. Six salon experts share their drama sagas, as well as their strategies for managing them and achieving salon harmony.
Read more

The Naysayer

By Stacey Soble and Laurel Nelson | Updated: 02/29/2012 1:56:00 PM
Different from the Diva, the Naysayer is the staff member who quietly undermines the salon’s leadership through their words and actions and influences staff opinion.
Read more

The Client You'll Never Please

By Stacey Soble and Laurel Nelson | Updated: 02/29/2012 1:34:00 PM
The client is always right, yes? Well, actually, no. From time to time, your salon will encounter one of those clients who isn’t happy no matter which service provider she sees.
Read more

The Staff Squabblers

By Stacey Soble and Laurel Nelson | Updated: 02/29/2012 1:03:00 PM
Two or more of your staff have very different personalities and can’t see eye to eye on anything.
Read more

The Salon Diva

By Stacey Soble and Laurel Nelson | Updated: 02/29/2012 12:20:00 PM
Often, the salon Diva maintains a love/hate relationship with the salon owner and the rest of the staff. Over the years, he or she has developed a strong book and becomes financially beneficial to the salon.
Read more

Top Shelf: "Shortcuts" by Diana Schmidtke

By Stacey Soble | Updated: 02/16/2012 6:28:00 PM
Stylist Chad Austin reviews Diana Schmidtke's "Shortcuts," a book about breaking into beauty within the fashion and entertainment industry.
Read more