Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


Tips for Upgrading Your Loyal Skincare Clients

By Lauren Salapatek | Updated: 07/19/2013 12:56:00 PM
Showing your appreciation to your loyal customers will keep them coming back time and time again. Here are some examples.
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BREAKING NEWS: Congratulations to 2013 NAHA Winners!

By Lauren Salapatek | Updated: 07/15/2013 12:39:00 AM
It’s the most prestigious event in beauty, recognizing the incredible talents of salon professionals all over the continent. Tonight MODERN SALON Media, a proud founding sponsor of NAHA, brings to you the list of winners presented at the North American Hairstyling Awards in Las Vegas (during the Cosmoprof North America Conference).
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City of Hope at Cosmoprof 2013 a Success

By Lauren Salapatek | Updated: 07/14/2013 12:46:00 PM
Last night MODERN SALON Editors attended the 2013 City of Hope Gala at the Mandalay Bay Hotel during Cosmoprof North America in Las Vegas. The evening opened with a cocktail reception, and then proceeded to dinner with motivational speeches by diabetes survivors to industry leaders.
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10 Ways to Boost Brow Business

By Jan Hillenmeyer | Updated: 07/03/2013 11:33:00 AM
Mylynda Vigliotti, aka “Boom Boom,” owns Boom Boom Brow Bar, one of New York City’s premiere waxing salons.
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The Importance of Clarifying the Hair Before Applying Hair Color

By Lauren Salapatek | Updated: 06/06/2013 1:47:00 PM
It’s a crucial and simple step that ever colorist should do before applying hair color to their client’s hair: Clarification. See why you should incorporate this step into every color process.
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Malibu C Rescues Splash's Brandi Chastain

By Stacey Soble | Updated: 05/31/2013 2:20:00 PM
After professional soccer player Brandi Chastain spent three solid months in the pool for her stint on Splash!, her long hair was in distress. She found help at Atelier Salon and Spa in San Jose, where Karie Bennett administered a Malibu C treatment.
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