Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


School Year Promotion Ideas for Stylists and Salons

By Lauren Salapatek | Updated: 08/27/2013 12:50:00 PM
MODERN talked to three experts about incentives stylists and salons can offer clients who are starting a new school year! Get some ideas!
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Attend a PBA 2013 Regional Salon Summit Seminar

By Lauren Salapatek | Updated: 08/26/2013 11:18:00 AM
The Professional Beauty Association (PBA) has developed one-day Regional Salon Summits (RSS), which have been held across the U.S. See the topics and dates of the remaining sessions, which you can still attend!
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5 Tips for Handling Client Complaints

By Lauren Salapatek | Updated: 08/26/2013 10:30:00 AM
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
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SALON AND SPA TOUR: The Joseph Anthony Salon and Spa

By Maggie Mulhern | Updated: 08/07/2013 10:55:00 AM
Take a video tour of the Joseph Anthony Salon and Spa in Glen Mills, Pa.
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8 Natural Ways to Combat Hair Loss

By Paulina Nelega | Updated: 08/05/2013 12:57:00 PM
When it comes to a sensitive topic like hair loss, stylists should be prepared to offer advice, as well as products, styles and cuts that can make hair look fuller. Paulina Nelega, a registered clinical herbalist with Hair Essentials, offers 8 natural tips you can share with clients who are combating hair loss.
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Retail, Advertising, Marketing & Promotions Webinar on Aug. 5/6!

By Lauren Salapatek | Updated: 08/02/2013 2:30:00 PM
Tune in to a complimentary, exclusive preview of the NEW Inspiring Champions' webinar series called R.A.M.P. Camp, which stands for: Retail, Advertising, Marketing & Promotions. This on-line Camp will help salon and spa owners dramatically increase new client traffic and retail sales.
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