Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


5 Tips for Handling Client Complaints

By Lauren Salapatek | Updated: 08/26/2013 10:30:00 AM
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
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SALON AND SPA TOUR: The Joseph Anthony Salon and Spa

By Maggie Mulhern | Updated: 08/07/2013 10:55:00 AM
Take a video tour of the Joseph Anthony Salon and Spa in Glen Mills, Pa.
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8 Natural Ways to Combat Hair Loss

By Paulina Nelega | Updated: 08/05/2013 12:57:00 PM
When it comes to a sensitive topic like hair loss, stylists should be prepared to offer advice, as well as products, styles and cuts that can make hair look fuller. Paulina Nelega, a registered clinical herbalist with Hair Essentials, offers 8 natural tips you can share with clients who are combating hair loss.
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Retail, Advertising, Marketing & Promotions Webinar on Aug. 5/6!

By Lauren Salapatek | Updated: 08/02/2013 2:30:00 PM
Tune in to a complimentary, exclusive preview of the NEW Inspiring Champions' webinar series called R.A.M.P. Camp, which stands for: Retail, Advertising, Marketing & Promotions. This on-line Camp will help salon and spa owners dramatically increase new client traffic and retail sales.
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4 Ways on How to Grow a Profitable Male Clientele

By Lauren Salapatek | Updated: 08/02/2013 10:00:00 AM
Greg Zorian, professional barber, manager of Gregory's Barbershops, consultant and founder of the online barber education company,, offers you his top tips he's found to be the most important throughout his career.
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Wella's Charity Challenge: HeadQuarters Helps Kids with Autism

By Stacey Soble | Updated: 07/30/2013 12:32:00 PM
With a Wella Charity Challenge grant, the mother of an autistic son plans to grow her team's effectiveness in offering understanding and a comfortable environment for hair services for autistic children.
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