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Outloud: Your Salon's Biggest Challenge?

Updated: 05/10/2011 11:36:00 AM
When you’re the owner of your own business, there’s a challenge around every corner and it’s your responsibility to search for the solution. SALON TODAY wondered what’s top-of-mind for today’s salon and spa owners, so we asked: What’s the biggest challenge your salon currently faces?
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Grassroots Initiatives: Grow Simple Ideas

By Kelly Cison | Updated: 04/06/2011 11:05:00 AM
Grassroots initiatives grow simple ideas into big impact by inspiring action among your staff, clients and community.
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Digging Out from Blizzaster 2011!

By Stacey Soble | Updated: 02/09/2011 3:04:13 PM
As the Blizzaster of 2011 swept through the country, it left salon closings, client cancellations, staff absenteeism and even broken water pipes in its wake. While salon and spa sales are typically sluggish in January and February anyway, this wintery hiccup is causing a ripple of panic as owners study their monthly sales projections. But we've found many owners won't take it while sitting buried in the snow, and they're actively communicating with clients and extending hours and days to keep guests on schedule, developing special winter promotions and even helping guests dig out their cars out. Follow this running blog, as owners share their stories, and owners and salon coaches offer suggestions for recouping lost sales.
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The 14th Annual Salon Today 200: Honoring Salon Growth and Best Business Practices

Updated: 01/24/2011 3:24:24 PM
If you were to pick a theme word for 2011’s SALON TODAY 200, it would be VALIDATION. This year’s competition measured all areas of salon business in calendar years 2008 and 2009—two of the toughest years for all businesses. For a salon to not only survive, but thrive during these years, strong leadership, solid systems, motivated employees and loyal customers were mandatory.
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Unexpected Guests

By Stacey Soble | Updated: 01/04/2011 11:06:30 AM
At Juut Salonspa Uptown in Minneapolis, Minnesota, walk-ins are welcomed—especially in evenings when the academy’s New Artists take appointments between 4:00 and 8:00 p.m. But one recent, unexpected ‘guest’ who drove through the salon’s front window taking two passersby with him, proved to be a real-life customer service exercise for the salon’s staff and students.
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10 Great Customer Service and Recovery Tips

By Stacey Soble | Updated: 12/15/2010 9:42:14 AM
It’s that special season again: the season of crowded stores, whiny kids, irritable customers, and stressed-out employees. If you’re a business owner—in any industry but especially in the retail segment—the holidays are a precarious time. When fuses are short and wallets are shrinking, customers expect great service, says author Maribeth Kuzmeski. Fail to provide it, or fail to instantly implement a recovery plan on those occasions when you do drop the ball, and you may find yourself experiencing a not-so-merry 2011.
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