Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


 

Wow Customer Experience, Increase Male Clientele...and More!

By Lauren Salapatek | Updated: 05/29/2013 3:12:00 PM
The Associated Hair Professionals (AHP), a national association supporting hair stylists, barbers, and nail professionals, will be hosting its free Summer Webinar Series from June 2013 through August 2013. The series will include six webinars that will teach attendees how to create a "wow" customer experience, increase male clientele, practice proper infection control, and run effective marketing campaigns.
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Salon Target's Software Through a Kiosk

By Lauren Salapatek | Updated: 04/26/2013 10:34:00 AM
Salon Target software allows salons an untapped digital advertising revenue stream, a product and service promotional tool and a salon management software—all-in-one. Read more about the features of this product.
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Silver Linings Walkouts

Updated: 03/29/2013 10:01:00 AM
Watching millions of dollars in revenue walk out the salon door when multiple stylists resign can be the first step toward a failed business. But for these three owners, it was the motivation to strengthen their leadership, operations, culture and talent development.
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Are You Ready For Prime Time?

Updated: 03/29/2013 9:37:00 AM
After analyzing their appointment histories, these salons identify their scheduling sweet spots--open hours when they can be the most productive and profitable.
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Vito Mazza Salon & Spa Raises $17,500 for Hurricane Sandy Victims

By Lauren Salapatek | Updated: 03/27/2013 2:47:00 PM
Vito Mazza Salon & Spa recently hosted a holiday “Season of Giving” fundraiser to give back to the local communities affected by Hurricane Sandy. The December calendar of events included donating 10% of all gift card and retail purchases, a cut-a-thon, toy drive, coat and food drive.
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Make Your Arrangements for ISSE Long Beach 2013!

By Lauren Salapatek | Updated: 01/22/2013 11:51:00 AM
It’s almost go-time for the West Coast’s total beauty event, the International Salon & Spa Expo (ISSE) Long Beach show, January 26 - 28 2013, at the Long Beach Convention Center in Long Beach, CA. If you haven’t made your arrangements, now is the time! To help make your ISSE Long Beach show experience the best possible, here are a few tips to help maximize your time and enjoyment. Also, be sure to stop by the MODERN Booth #1708.
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