Customer Service

Select a category:
Select a category Customer Service Employee Management Marketing, PR + Philanthropy Retail + Merchandising Salon + Spa Décor Salon Business Strategies Salon Operations Service Menu View All Salon Management Articles   View All

Sort by:
Publish Date Descending Publish Date Ascending Title Ascending Title Descending Author Ascending Author Descending

Handling the Thinning Hair Conversation

By Stacey Soble | Updated: 12/10/2011 10:21:00 AM
P&G's Reuben Carranza discusses the newest science related to thinning hair issues and how stylists can handle this delicate conversation with their clients.
Read more

Preventing Weight Gain During the Holidays

By Stacey Soble | Updated: 11/04/2011 1:18:00 PM
The average American will gain 5 pounds from Thanksgiving to New Year's Day. With a few simple changes to how you approach the holidays, you can prevent this from happening and possibly even get a jump start on your New Year's resolution.
Read more

Creating Demand for Your Salon

By Stacey Soble | Updated: 10/11/2011 7:18:00 PM
As a successful salon owner, Scott Buchanan knew about marketing strategies that boost business, such as appointment confirmations, online surveying of clients, referral programs, and customized promotions to the salon’s database. As a busy owner of three New York-based salons, he and his staff had a difficult time finding time to manage all those mundane efforts. In November 2010, Buchanan adopted DemandForce, an integrated marketing and communication platform that automated all those efforts. Now, a year later, he credits DemandForce with generating an additional $64,000 of revenue over the past 12 months.
Read more

The New Target Markets

Updated: 09/08/2011 2:14:00 PM
For this article, we decided to focus on four of these new niches, explore the forces that are driving them, and showcase the salon and stylists who’ve strengthened their businesses by delivering exactly what these niches want. We hope our exploration will help you think about your clients in a different way, even encourage you to line up a new niche in your sights.
Read more

Leading Lady

By Karie Bennett | Updated: 09/08/2011 12:16:00 PM
In this one-on-one interview, Hollywood’s favorite male grooming expert Diana Schmidtke offers the behind-the-scenes look at her job styling on the set; details her newest adventure with John Paul Mitchell Systems’ Mitch, and tells you what your male clients really think.
Read more

Write Your Own Salon Script

By Rasheeda Moore and Jason Hall | Updated: 08/19/2011 10:46:00 PM
Rasheeda Moore, is one of the fabulous salon directors, at Red 7 Salon, with locations in Chicago and Evanston, Illinois. When not running the front desk, Moore is active in the theatre/improve world. In a recent conversation with owner Jason Hall surrounding the summer of upcoming movie blockbusters, they came up with a great twist on how it relates to what they do everyday at Red 7. We are lucky they wanted to share it with other owners and managers in the SALON TODAY audience:
Read more