Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


 

How to Engage Today's Clients Between Appointments

By Stacey Soble | Updated: 02/28/2014 11:00:00 AM
In this candid interview, SALON TODAY 200 Honoree Rowena Yeager, owner of Studio Wish in Twinsburg, Ohio, talks about how using Demandforce is shaping her brand's relationship with its clients.
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Getting No-Shows Down to Zero

By Stacey Soble | Updated: 02/13/2014 6:51:00 PM
By leveraging her software program's automated text confirmation program, a California salon owner dramatically improves her no-show rate.
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Reflections From the Salon Today 200

By Lauren Salapatek for Stacey Soble | Updated: 02/11/2014 1:59:00 PM
Together, the SALON TODAY 200 honorees represent some of the best minds in salon and spa business today. To celebrate and share their success, we invited this year’s honorees to take us through their salon doors and send us video clips of themselves and their teams.
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DAY ONE RECAP: Serious Business 2014

By Chandler Rollins | Updated: 01/20/2014 11:34:00 AM
Who do you trust? When do you trust? How do you build trust? Trust me? These are the fundamental questions of Serious Business 2014. Here, we explore the answers with our first day's set of speakers; Randy Gage, Lauren Gartland-Roberts, Dr. Henry Cloud, Danielle LaPorte, John DiJulius, Tom Kuhn, Keri Davis, Susan Haise and Wendy Watkins.
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Lydia Safarti's 5 Strategies for a Successful Facial Bar

By Lydia Safarti | Updated: 01/17/2014 12:48:00 PM
Repechage's Lydia Safarti offers 5 success strategies for launching an in-salon facial bar.
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New Consumer App Helps Clients Communicate Needs to Stylists

By Stacey Soble | Updated: 01/10/2014 1:58:00 PM
A mobile app developed by three students at Baylor University helps clients bridge the communication gap with stylists, ensuring a more consistent result at each visit.
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