By Stacey Soble | Updated: 04/30/2014 10:51:00 AM
Today’s savviest beauty customers are shopping for experiences, and will pledge their loyalty to salons and spas that deliver. The industry’s hospitality masters share how to create and maintain a competitive edge through the guest experience.
By Stacey Soble | Updated: 04/29/2014 4:09:00 PM
As one of the industry's thought leaders in the area of creating an unforgettable guest experience, Eric Fisher is shaping the vocabulary he expects staff to use with guests.
By Stacey Soble | Updated: 04/29/2014 3:39:00 PM
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
By Stacey Soble | Updated: 04/24/2014 11:59:00 PM
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
By Stacey Soble | Updated: 04/24/2014 11:20:00 PM
By digging deep and sharing her own personal story, Charles Penzone Salons’ Debra Penzone empowers young girls to discover and celebrate their own unique qualities.