Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


 

Unique Salon Greetings and Salutations

By Stacey Soble | Updated: 11/16/2013 10:04:00 AM
The way a salon or spa welcomes and says goodbye to a guest is just as critical as the quality of the service in making a good impression--check out these inspired ways salons make their guests feel welcome.
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HEADQUARTERS TOUR: Millennium By Harms Software

By Maggie Mulhern | Updated: 11/13/2013 4:06:00 PM
The new Millennium Software Headquarters is spectacular. Take a tour here and see why some are calling this the "Google" of the salon industry.
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The Masters: A Strategies Success Story

By Lauren Salapatek | Updated: 11/01/2013 11:41:00 AM
The Masters in Huntsville, Alabama went from bad to worse financially and suffered from a very low client and staff retention rate. After attending a Strategies Incubator they changed around their entire business. Now it's booming with success. Read their story.
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20 Years of Tough Love: Neil Ducoff Shares Salon Business Wisdom

By Lauren Salapatek | Updated: 11/01/2013 10:31:00 AM
Holding true to his "No-Compromise" Mantra, Strategies' Neil Ducoff celebrates his 20th year of giving salon owners a business wake-up call. SALON TODAY recently interviewed the “master of business,” and Ducoff shared some of the wisdom he’s gained about salon ownership, entrepreneurism, and the professional beauty industry, as he built his own company.
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Strategies Launches Salon/Spa Business Workshop Series for 2014

By Lauren Salapatek | Updated: 10/29/2013 1:35:00 PM
Strategies, a business management training and coaching company for salons and spas has announced the launch of their “Workshop Series” of events. The series will kick off on March 2-3, 2014 with the “Organizational Charts & Job Descriptions Workshop” at the Strategies Business Academy in Centerbrook, CT.
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How to Convert Your Virgin Hair Color Clients to Using Hair Color

By Lauren Salapatek | Updated: 10/21/2013 3:11:00 PM
Your virgin-hair client is beginning to see more gray in her hair and wants to camouflage any signs of aging but is unsure about committing to anything that would be high-maintenance or require spending a lot of money on her color. You want to retain her business, without adding stress to her budget. What do you recommend? Candace Bossendorfer, Aloxxi Artistic Advisor explains.
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