Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


Front Desk, Front Line

By Stacey Soble | Updated: 04/29/2014 3:39:00 PM
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
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Surprise and Delight: Red 7 Salon's Customer Service Strategy

By Stacey Soble | Updated: 04/25/2014 12:12:00 AM
Red 7 Salon's David Kafer and Jason Hall keep their clients coming back with constant little customer service delights.
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Van Michael's 21 Guest Service Standards

By Stacey Soble | Updated: 04/24/2014 11:59:00 PM
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
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Girl Power: Debra Penzone's True Beauty Initiative

By Stacey Soble | Updated: 04/24/2014 11:20:00 PM
By digging deep and sharing her own personal story, Charles Penzone Salons’ Debra Penzone empowers young girls to discover and celebrate their own unique qualities.
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Aromatic Edutainment: Salon Roux's Retail Event

By Stacey Soble | Updated: 04/16/2014 12:22:00 PM
To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
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VIP Rewards Program at Salon Ingá in Florida

By Lauren Quick | Updated: 02/28/2014 12:45:00 PM
Floridian business Salon Ingá launched a VIP membership program in 2014 and shares how its affected the success of the salon in the first few months.
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