By Stacey Soble | Updated: 04/29/2014 3:39:00 PM
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
By Stacey Soble | Updated: 04/24/2014 11:59:00 PM
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
By Stacey Soble | Updated: 04/24/2014 11:20:00 PM
By digging deep and sharing her own personal story, Charles Penzone Salons’ Debra Penzone empowers young girls to discover and celebrate their own unique qualities.
By Stacey Soble | Updated: 04/16/2014 12:22:00 PM
To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
By Lauren Quick | Updated: 02/28/2014 12:45:00 PM
Floridian business Salon Ingá launched a VIP membership program in 2014 and shares how its affected the success of the salon in the first few months.