Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


The Age of the Guest Experience

By Stacey Soble | Updated: 04/30/2014 10:51:00 AM
Today’s savviest beauty customers are shopping for experiences, and will pledge their loyalty to salons and spas that deliver. The industry’s hospitality masters share how to create and maintain a competitive edge through the guest experience.
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Eric Fisher's Hospitality Vocabulary

By Stacey Soble | Updated: 04/29/2014 4:09:00 PM
As one of the industry's thought leaders in the area of creating an unforgettable guest experience, Eric Fisher is shaping the vocabulary he expects staff to use with guests.
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Front Desk, Front Line

By Stacey Soble | Updated: 04/29/2014 3:39:00 PM
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
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Surprise and Delight: Red 7 Salon's Customer Service Strategy

By Stacey Soble | Updated: 04/25/2014 12:12:00 AM
Red 7 Salon's David Kafer and Jason Hall keep their clients coming back with constant little customer service delights.
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Van Michael's 21 Guest Service Standards

By Stacey Soble | Updated: 04/24/2014 11:59:00 PM
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
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Girl Power: Debra Penzone's True Beauty Initiative

By Stacey Soble | Updated: 04/24/2014 11:20:00 PM
By digging deep and sharing her own personal story, Charles Penzone Salons’ Debra Penzone empowers young girls to discover and celebrate their own unique qualities.
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