Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


Congratulations 2014 SALONS OF THE YEAR!

By Stacey Soble | Updated: 05/12/2014 12:16:00 PM
SALONS OF THE YEAR, SALON TODAY’s renowned competition for salon and spa design is in its final judging stages for 2014. We are proud to announce this year’s 20 SALONS OF DISTINCTION, the finalists who will all be honored in the commemorative June 2014 issue, and who now proceed to the final round of judging.
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The Age of the Guest Experience

By Stacey Soble | Updated: 04/30/2014 10:51:00 AM
Today’s savviest beauty customers are shopping for experiences, and will pledge their loyalty to salons and spas that deliver. The industry’s hospitality masters share how to create and maintain a competitive edge through the guest experience.
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Eric Fisher's Hospitality Vocabulary

By Stacey Soble | Updated: 04/29/2014 4:09:00 PM
As one of the industry's thought leaders in the area of creating an unforgettable guest experience, Eric Fisher is shaping the vocabulary he expects staff to use with guests.
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Front Desk, Front Line

By Stacey Soble | Updated: 04/29/2014 3:39:00 PM
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
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Surprise and Delight: Red 7 Salon's Customer Service Strategy

By Stacey Soble | Updated: 04/25/2014 12:12:00 AM
Red 7 Salon's David Kafer and Jason Hall keep their clients coming back with constant little customer service delights.
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Van Michael's 21 Guest Service Standards

By Stacey Soble | Updated: 04/24/2014 11:59:00 PM
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
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