Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


 

Join Team MODERN at Premiere Orlando 2013

By Lauren Salapatek | Updated: 05/31/2013 10:57:00 AM
Only a day away, we are counting down the hours until the Premiere Orlando International Beauty Event, June 1, 2 and 3, 2013 at the Orange County Convention Center in Florida. MODERN Editors will be covering the event all three days, capturing video, sharing photos, and posting non-stop about featured artists, style trends, product news and more on Facebook, Twitter and Pinterest. See all the highlights (including dates and times) on the Main Stage, the Hair Color Stage, Global Texture and Barbershop sessions, Nail World, workshops and more.
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Wow Customer Experience, Increase Male Clientele...and More!

By Lauren Salapatek | Updated: 05/29/2013 3:12:00 PM
The Associated Hair Professionals (AHP), a national association supporting hair stylists, barbers, and nail professionals, will be hosting its free Summer Webinar Series from June 2013 through August 2013. The series will include six webinars that will teach attendees how to create a "wow" customer experience, increase male clientele, practice proper infection control, and run effective marketing campaigns.
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Salon Target's Software Through a Kiosk

By Lauren Salapatek | Updated: 04/26/2013 10:34:00 AM
Salon Target software allows salons an untapped digital advertising revenue stream, a product and service promotional tool and a salon management software—all-in-one. Read more about the features of this product.
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Silver Linings Walkouts

Updated: 03/29/2013 10:01:00 AM
Watching millions of dollars in revenue walk out the salon door when multiple stylists resign can be the first step toward a failed business. But for these three owners, it was the motivation to strengthen their leadership, operations, culture and talent development.
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Are You Ready For Prime Time?

Updated: 03/29/2013 9:37:00 AM
After analyzing their appointment histories, these salons identify their scheduling sweet spots--open hours when they can be the most productive and profitable.
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Vito Mazza Salon & Spa Raises $17,500 for Hurricane Sandy Victims

By Lauren Salapatek | Updated: 03/27/2013 2:47:00 PM
Vito Mazza Salon & Spa recently hosted a holiday “Season of Giving” fundraiser to give back to the local communities affected by Hurricane Sandy. The December calendar of events included donating 10% of all gift card and retail purchases, a cut-a-thon, toy drive, coat and food drive.
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