Customer Service

Learn to manage your salon business with customer service advice from Salon Today.


 

Aromatic Edutainment: Salon Roux's Retail Event

By Stacey Soble | Updated: 04/16/2014 12:22:00 PM
To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
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VIP Rewards Program at Salon Ingá in Florida

By Lauren Quick | Updated: 02/28/2014 12:45:00 PM
Floridian business Salon Ingá launched a VIP membership program in 2014 and shares how its affected the success of the salon in the first few months.
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How to Engage Today's Clients Between Appointments

By Stacey Soble | Updated: 02/28/2014 11:00:00 AM
In this candid interview, SALON TODAY 200 Honoree Rowena Yeager, owner of Studio Wish in Twinsburg, Ohio, talks about how using Demandforce is shaping her brand's relationship with its clients.
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Getting No-Shows Down to Zero

By Stacey Soble | Updated: 02/13/2014 6:51:00 PM
By leveraging her software program's automated text confirmation program, a California salon owner dramatically improves her no-show rate.
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Reflections From the Salon Today 200

By Lauren Salapatek for Stacey Soble | Updated: 02/11/2014 1:59:00 PM
Together, the SALON TODAY 200 honorees represent some of the best minds in salon and spa business today. To celebrate and share their success, we invited this year’s honorees to take us through their salon doors and send us video clips of themselves and their teams.
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DAY ONE RECAP: Serious Business 2014

By Chandler Rollins | Updated: 01/20/2014 11:34:00 AM
Who do you trust? When do you trust? How do you build trust? Trust me? These are the fundamental questions of Serious Business 2014. Here, we explore the answers with our first day's set of speakers; Randy Gage, Lauren Gartland-Roberts, Dr. Henry Cloud, Danielle LaPorte, John DiJulius, Tom Kuhn, Keri Davis, Susan Haise and Wendy Watkins.
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