Great customer service training is now
just a click away as KMS California
launches the new series of educational
webisodes, “Customizing the Client
Experience.” The dynamic interactive
sessions were designed to inform and inspire
salon professionals who aspire to offer
unparalleled customer service.


Salon owner and KMS Artistic Team Member
Michael Noragon, along with KMS Artistic
Team Member Anh Co Tran, provide humorous
instruction on the “dos and don’ts” of dynamic
customer care and client interaction. An eightstep
process will help salons exceed expectations
and grow their business. The areas of focus are:
the initial telephone conversation, the customer
arrival, the customer greeting, the consultation,
the shampoo bowl experience, the service
experience, the send-off and the follow-up.


Visit kmscalifornia.com monthly to keep
updated with their latest educational information.