Proper coaching depends on two important things. One, do you have regularly scheduled (monthly) coaching sessions with your team and are those sessions scheduled at least six months in the future? Two, do you have a consistent process for coaching? If you didn’t answer ‘yes’ to both, it is time to revisit your coaching practices.”
ST: What are some proven, yet comfortable, ways to get service providers to retail?
Garner: “We ask service providers to simply tell every guest what products they used and why. If a service provider consistently educates their guests on what products they used and why, retail sales will increase. We refer to this as an ‘intelligent conversation.’ The guest deserves to know how the service provider achieved the beautiful look.”
For more information on creating a career level system and establishing budget guidelines for your salon company, go to SummitSalon.com.