Throughout your professional history, what’s the best lesson you’ve learned after making a mistake?
I believe doing something I really am not enthusiastic about causes most of my mistakes. I try to focus on areas I really care about, knowing that I will continue to work on it until I get it right .For those other areas I get help from people I know I can depend on to also get it right.
From whom or what do you draw your strength, courage, vision?
My family—especially my mother—and my friends.
What’s the number-one quality you look for when hiring employees, and how do you evaluate if they possess that trait?
I am most concerned about how well our extensionists apply the lashes, so I conduct an initial working interview and then closely monitor a new employee’s training to see if they have the potential to meet my expectations. There are a lot of things that can prevent me from hiring someone, but they must be able to perform high-quality work.
What’s the best thing an employee/colleague ever said about you?
I still keep a regular clientele and can thus relate to the issues my employees face. My employees tell me they like the fact that I still get my hands dirty.
If you were training another woman to take over your job, what’s the most important advice you would offer her?
Continue to focus on quality.
If you were to look at scrapbook of your professional career, what would be your favorite page? Which page would you like to remove?
My favorite page would be the day the Lash Company opened. I would not remove anything, because I want to remember, and learn from, the things that did not go well.
If someone were to write a book about your life, what would be an appropriate title?
Right now, the title would be Unfinished.
If you weren’t in the beauty industry, what would you be doing?
I enjoy working with people, so it would be something outgoing. It would not be a desk job.
How would you like to spend your retirement?
I would enjoy more time with my family.