If you were training another woman to take over your job, what’s the most important advice you would offer her?
The most important advice I would offer to a woman moving into my position would be simple—be yourself, share your emotions, don’t hesitate to be passionate, share your experiences, and work hard on establishing a vision that will drive you forward. I would also encourage her to work hard at generously listening and not feeling like she has to have the answers or react to all of the things in front of her. I would encourage her to ask more questions than provide answers. But more than anything, I would help her understand that her strength, emotion and truly caring are a great advantage she should use to create energy and connections in the organization.
If you were to look at a scrapbook of your professional career, what would be your favorite page? Which page would you like to remove?
The favorite page in my scrapbook of my career is the day I joined Great Clips full-time on March 23, 1987. In addition to that being my wedding anniversary (which means I can celebrate both at the same time) this is just an incredible milestone for me in being given the opportunity to join a company in its very early stage and use all of my energy, entrepreneurial spirit and drive to build an organization where everyone involved benefits. I also loved working with women and I loved the fact that there was just tons of work to do. The page I would like to remove would be related to a position I had in 1981 as a qualified rehabilitation consultant for an insurance consulting company. This was an interesting job where I worked between the insurance companies and injured workers to get them back to work and off of worker’s compensation. It was difficult because so many times there were employees who were taking advantage of the company, but on the other hand there were so many times where employees were seriously injured and their lives were changed forever and it was very difficult when things did not go well for them.
If someone were to write a book about your life, what would be an appropriate title?
The Strength of Emotion or Emotion and Courage.
If you weren’t in the beauty industry, what would you be doing?
If I weren’t in the beauty industry, I believe I would be in franchising in some other industry. I really love helping people start businesses and leveraging the strength of a system and a brand.
What are you working on now? What’s your next professional step?