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Salon Management

Salon Management

Facebook's New Photo Update Allows You to Tell Your Unique Salon Story

Click, click! We know your manicured fingertips are always snapping pics, so why not put those selfies and creative shots to good use? We’re fans of the power of storytelling, so you better believe we’re taking advantage of the new Facebook app update.

Facebook just rolled out a new smartphone app feature that allows you to upload pictures in real time. Sure, this feature has been around for years, but the unique thing about this update is that it lets you upload stories, which is different than uploading pictures to albums.

Salon Management

Brene Brown Exposes Us To the Power of Vulnerability

As a research professor at the University of Houston Graduate College of Social Work, Brene Brown, Ph.D., has spent the past decade studying vulnerability, courage, worthiness and shame. Her 2010 TED talk on the power of vulnerability is one of the most watched talks on TED.com, with more than 15 million views.

Salon Management

Marcus Buckingham Taps into Your Team's Strengths

Best-selling author, researcher and speaker Marcus Buckingham has made a career of studying what makes world-class managers tick, and sharing his findings with the world. His books and workshops focus on helping businesses discover the untapped potential of their workforce by focusing on people’s unique personal strengths.

Salon Management

Front Desk Case Study: Salon Naman in Rock Hill, South Carolina

Hiring Crystal Focus four years ago was a way for Amy and Chris Naoum, co-owners of Salon Naman in Rock Hill, South Carolina, to take their business to the next level.

“We were doing some amazing things,” says Amy. “We had consistent retail of 16 to 17 percent, but I felt like there was a missing link. We had so much training for our service providers, and wanted to get that energy from the front desk, too.”

Salon Management

6 Front Desk Strategies for Success

Strategies for Success

No matter how great your front desk staff is, you still have to have a system of accountability in place. Kristi Valenzuela, head of the Front Desk Division for Summit Salon Business Center, gives owners six “strategies for success” to make sure the new systems they’ve put in place stay consistent.

“It’s a system within itself,” Valenzuela says. The strategies are:

Salon Management

Front Desk Focus

When Kristi Valenzuela founded her consulting company, Crystal Focus, 15 years ago, she coached salon owners on all aspects of profitability in the salon, including marketing, retail and team training. In fact, she still teaches a popular class on conquering retail phobia at shows today.

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