By Kristi Valenzuela | Updated: 06/13/2013 11:00:00 AM
The Front Desk Doctor Kristi Valenzuela offers some quick tips to help your front desk team plant the seed on your latest salon promotion.
By Kristi Valenzuela | Updated: 01/04/2010 11:42:00 AM
"Have you met the new front desk girl?" says Stylist #1. "Seriously? Another new person at the front desk? This just means more mistakes in my book," responds Sylist #2. Then Stylist #3 adds, "I don't understand what's so hard about working the front desk!"
By Kristi Valenzuela | Updated: 11/24/2009 9:11:00 AM
Have you ever hired a front desk team member and sometime within the first week, she goes to lunch and never comes back? You can laugh, but it happens...more than you think! Since we've heard the song of frustration more than a dozen times from salon owners, we decided we needed to take a closer look at why seemingly 'good people' turn up on the Missing Persons Report midway through their first week of joining the team.
By Kristi Valenzuela | Updated: 10/12/2009 2:33:00 PM
High turnover is often caused by not having the "right person for the right position." Often, salon owners or managers are hiring out of emergency due to an immediate opening at the front desk. Due to this urgency, there is a lack or preparation and time needed to find several qualified people to interview, and the interview is not tailored to reflect the important duties of a front desk sales support staff. If the front desk is the first impression, the last impression, and often the LASTING impression of the salon, salon owners need to get focused, get organized and get prepared for the recruiting and interview process.
By Kristi Valenzuela | Updated: 09/18/2009 3:38:00 PM
We've all heard the saying, "Don't sweat the small stuff." Sometimes, I think we sweat the small stuff because we don't know there is a bigger problem lurking right over our heads! Every day salon owners are frustrated with the cash drawer being off at day end by $5 to $20. I realize this feels like lost money and can be disappointing, but did you know that you could be missing thousands of dollars every month by not having a properly scripted front desk sales team?