This lack of communication between the stylist and the front desk is a problem. It's impossible for the front desk professional to effectively close the sale on products when they don't know what was used at the stylist station. Since most front desk professionals are not stylists, they will need to depend on the stylist making the appropriate product recommendation.
One way to remedy this is to create a new salon system for product sales. It's simple: The stylist "opens the sale through education at the station," and then passes it to the front desk sales team to "close the sale."
Ashley Griffin is a front desk customer service and sales trainer for Crystal Focus Coaching. As Ashley pursued her Bachelor of Arts in Social Science, she worked as a Front Desk Coordinator at New Identities Hair Studio of Tampa, Florida. Upon graduation, she bypassed her intended goal of becoming a history teacher, to accept her new responsibilities as salon manager and Crystal Focus coach.