Unless your salon has effectively implemented a "goal and reward system," chances are you will keep wishing, and your front desk will continue to fall short of your customer service/sales expectations. The risk is that your salon will lose thousands of dollars monthly!
Ashley Griffin is a front desk customer service and sales trainer for Crystal Focus Coaching. As Ashley pursued her Bachelor of Arts in Social Science, she worked as a Front Desk Coordinator at New Identities Hair Studio of Tampa, Florida. Upon graduation, she bypassed her intended goal of becoming a history teacher, to accept her new responsibilities as salon manager and Crystal Focus coach.
Read Ashley Griffin's Blogs