By Ashley Griffin | Updated: 11/29/2010 12:38:56 PM
Have you ever thought about setting up a system which guarantees your front desk staff is trained the exact same way on the exact same principle? Setting systems within your salon to ensure a properly run business is absolutely essential.
By Ashley Griffin | Updated: 09/10/2010 9:23:23 AM
While having a successful, revenue-generating front desk is extremely important in this industry, one problem that I see in salons that seems to go unnoticed is the value of coaching the front desk support team, individually, on a regular basis.
By Ashley Griffin | Updated: 07/22/2010 11:02:00 AM
This past weekend in Raleigh, North Carolina, I had the opportunity to talk to more than 100 salon owners and distributor sales consultants about common challenges that salons face concerning the front desk. After the presentation, I was approached by a salon owner with this question: "Why won't my front desk staff sell retail?" I thought about it a minute and replied, "Do the service providers tell the front desk which products were recommended during the service?" It was like a lightbulb went off in her head. "Well, not that I know of..."
By Ashley Griffin | Updated: 05/31/2010 8:03:00 PM
Have you ever wished your front desk team would try harder to upgrade the client's phone appointment by making additional service offerings? Do you find yourself wondering how they could miss great opportunities to offer gift cards or wishing they were more focused on closing the retail sale?