By Stacey Soble | Updated: 03/04/2011 7:07:03 PM
For more than a decade I enjoyed watching Patricia Owen, owner of Faces DaySpa in Hilton Head, South Carolina, grow her business. I've tapped her business savvy for features on building spa profitability, retailing and developing a an emergency preparedness plan—in her case, the threat was hurricanes. And, I've even had the pleasure of being a client in her spa—best reflexology foot massage I've ever had!
By Stacey Soble | Updated: 02/18/2011 6:36:00 AM
If you've worked in the hair industry for any length of time, you know that Vidal Sassoon is famous for his revolutionary five-point cut, for creating Mia Farrow's iconic look for Rosemary's Baby in front of press in a boxing ring, and for his wildly successful product line. And if you have some years on you like I do, you can even probably sing the "If You Don't Look Good, We Don't Look Good" jingle.
By Stacey Soble | Updated: 02/17/2011 2:35:28 PM
Two habitually late stylists slink into the monthly staff meeting halfway through the agenda. As the meeting concludes, the owner asks the stylists to stay after a moment
By Stacey Soble | Updated: 02/10/2011 10:22:26 AM
As the Blizzaster of 2011 swept through the country, it left salon closings, client cancellations, staff absenteeism and even broken water pipes in its wake. While salon and spa sales are typically sluggish in January and February anyway, this wintery hiccup is causing a ripple of panic as owners study their monthly sales projections. But we've found many owners won't take it while sitting buried in the snow, and they're actively communicating with clients and extending hours and days to keep guests on schedule, developing special winter promotions and even helping guests dig out their cars. Follow this running blog, as owners share their stories, and owners and salon coaches offer suggestions for recouping lost sales.
By Stacey Soble | Updated: 01/09/2011 9:07:18 AM
The most challenging aspects of putting together each SALON TODAY 200 issue is the careful selection of cover ‘models’ and the design of the composite cover. Essentially, it’s a big jigsaw puzzle, since we’re taking a number of submitted portraits that were never intended to work together and trying to create one seamless image.