Fearing that meetings will turn into complaint sessions, owners often avoid them entirely. Yet not having regular meetings is missing a valuable opportunity for growth in your business. Productive, supportive meetings will feed that growth and become an exciting venue to share ideas, inspiration and support for the team.
Your role as a leader should be to help build your team up, help them to recognize their own value and what they can achieve. Once smaller goals are accomplished, help your team to raise the bar with new, bigger goals. Positive reinforcement works much better than negative to help inspire your team. Valencia shares, “Take personal responsibility for your team members if they are falling behind. Always publicly praise and privately reprimand. Privately meet with team members if needed, to go over your business policies and ensure that they understand your expectations and are in agreement with them. Involving them in the process ensures they have co-created the outcome with you.”
Using repeatable systems in your salon and spa will solve many common business challenges and create clarity with your team. Systems should be in place for your front desk, client consultations, professional product retailing, upselling treatments and rebooking appointments. Use your staff meetings to review your systems, practice techniques and share feedback. Motivating your team is important, yet Valencia shares that motivation alone is simply not enough. “While people may love inspiration, I always say that inspiration will only last until Thursday! After that, your repeatable systems are what will save you. Systems are the tools for transformation for your business and they make that transformation sustainable. The positive outcome of your strong leadership is that you will find your voice in confidence to become an agent for that change.”
Inspiring Champions Wants To Inspire & Empower YOU to LIVE your Dreams! For more information on Lauren Gartland and the Inspiring Champions collection of live training camps, coaching services, mentoring and educational resources, call 800-496-9305, email firstname.lastname@example.org or visit them at www.InspiringChampions.com.