As the service progresses and the stylist has new, updated notes for the client’s profile, they can add them to the client card at their work station, perhaps while the client is processing or between appointments. Stylists can keep their notes up-to-date on every client without clogging up the front desk. Imagine your stylists also wrapping up the service by recommending products to the client at the chair,adding them to the point of sale remotely so the front desk can gather them on the client’s behalf and wrap them up, giving a faster checkout and fewer excuses.
Empowering stylists with information and tools that enable them to look like the professionals they are goes beyond helping them remember their schedule. It means providing them with a confidence-boosting system for delivering a consultation and service their clients will talk about.
Paul Tate is CEO North America at Shortcuts Software, which has provided top-level software to salons and spas across the world, offering software solutions in nine languages to more than 12,000 clients in 46 countries. Shortcuts clients range from multi-site chains and franchises to single-site businesses. Designed specifically for the salon and spa industry, Shortcuts is continually updating its core products with the largest R&D team in the industry and business experts across all the major markets.