Close
Management Practices

Eric Fisher's Hospitality Vocabulary

Stacey Soble | April 29, 2014 | 2:21 PM

As the owner of Eric Fisher Salons in Wichita, Kansas, and the leader of the Eric Fisher Academy, Eric Fisher has put quite a bit of thought into the language he wants his staff and students to use with guests at his salons. In fact, his book Enlightened Hospitality outlines experience-focused words he expects his staff to use instead of the stand salon jargon.

Here’s a list of Fisher’s banned words and words to live by:

OLD                     NEW

Front desk            Guest Services

No                       Yes

Drink                   Beverage

Problem               Challenge

Blow Dry               Style with Knowledge

4:30                    Client’s Name

Call me                Re-book

Retail                   Home care

Can’t                    Let me see what we can do

Uh huh                 Thank you


Facebook Comments

More from Management Practices

SALON TODAY RECOMMENDS: Salon Success Stories—Referrals, Retail, Online Booking and Hiring

Elizabeth Jakaitis | December 9, 2016

Salon ownership is about innovation; implementing new methods that will grow business and client satisfaction is key. At SALON TODAY, we're always on the lookout for accounts from salon owners on ways that they have made their business more efficient and profitable. Here are a collection of success stories gathered by Aveda Means Business which outline paths to gaining referrals, growing retail sales, implementing online booking and hiring smart.

Load More