When it comes to a client building a long-term relationship with a salon, the level of service a guest receives can be more important than the precision of the haircut of the quality of the color. Customer service impacts the client's overall experience, and the salons and spas who deliver it during each and every visit boost their overall sales along with their client retention figures. Find out who made this year's Salon Today 200 list in Customer Service.
While it's a service provider's job to take care of the client, it's a salon owner's job to take care of the team. Salons and spas that offer rewarding compensation and benefits packages and design transparent career paths retain valuable talent longer, which helps them grow the business faster.
For the most successful service providers, education is a career-long process. The best salons develop systems to strengthen the skills and confidnece of their newest team members, whicle encouraging their seasoned staff to continually stretch by brining education into the salon or supporting those who venture out to seek new skills. Find out which salons received top honors in the Salon Today 200 by developing strong education programs.
From DIY wall art to WIFI password displays, here are eight simple decorating ideas from Pinterest that can go a long way in making clients feel pampered and inspired.
Millennium Systems International announces a partnership with State Bags for the Millennium Experience—the company’s annual educational conference. Each attendee will receive a State Bag, and in return, one fully-stocked backpack will be hand-delivered to an American child in need.
These 2017 Salon Today 200 honorees understand that inventory control is a balanacing act. Run too low on product, and you miss valuable sales. Carry more than you need and you tie up cash that could be used in other areas of the salon. Find out who won honors for the inventory management.
By embracing a revenue management system from the travel and hospitality industry, New York's Asandra Spa Lounge has grown to two locations and more than $5 million in sales. Discover how co-owners Gene and Paul Frisco use capacity planning to keep the appointment books full.
Salon Today blogger Jeff Grissler is back with a great column to spur conversation at your next staff meeting. He's amassed 10 bad habits that annoy clients, while offering suggestions on how to overcome each one.
When salons encourage their stylists to make health and fitness a priority, the team is better able to take care of the salon's clients. Healthy Hairdresser Editor Rosanne Ullman compiled this Healthy Workplace Checklist to help owners with specific action items they can implement to begin developing a culture of wellness.
Glittering chandeliers, marble stations, diamond-shaped mirrors and an overall feeling of opulence is what you will find when you walk into Zazu Salon’s 5th (new!) location in downtown Chicago. MODERN and SALON TODAY had the pleasure of doing a salon tour with them today. Flip through the gallery and see its elegance for yourself.