Salon Business News

KMS California launches customer-service webisodes

July 10, 2011 | 2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed
to inform and inspire salon professionals who aspire to offer unparalleled customer service.

Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction.
An eight-step process will help salons exceed expectations and grow their business.

The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit monthly too keep updated with their latest educational information.
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