KMS California launches customer-service webisodes
July 10, 2011|2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed to inform and inspire salon professionals who aspire to offer unparalleled customer service.
Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction. An eight-step process will help salons exceed expectations and grow their business.
The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit kmscalifornia.com monthly too keep updated with their latest educational information.
The Kirschner Group, Inc, a worldwide, sales and merchandising organization, representing manufacturers in the professional hair, skin and nail industry, recently announced the addition of Tom Nelson to their Canadian sales team.
Barbara De Laere, Aveda's new global general manager, brings a wealth of international beauty experience and humble respect for the eco-friendly brand to her new job. Learn about her background, then see her responses to 20 fast-fire questions that offer insight into her personality.