KMS California launches customer-service webisodes
July 10, 2011|2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed to inform and inspire salon professionals who aspire to offer unparalleled customer service.
Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction. An eight-step process will help salons exceed expectations and grow their business.
The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit kmscalifornia.com monthly too keep updated with their latest educational information.
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For the most successful service providers, education is a career-long process. The best salons develop systems to strengthen the skills and confidnece of their newest team members, whicle encouraging their seasoned staff to continually stretch by brining education into the salon or supporting those who venture out to seek new skills. Find out which salons received top honors in the Salon Today 200 by developing strong education programs.