Close
Salon Business News

KMS California launches customer-service webisodes

July 10, 2011 | 2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed
to inform and inspire salon professionals who aspire to offer unparalleled customer service.

Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction.
An eight-step process will help salons exceed expectations and grow their business.

The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit kmscalifornia.com monthly too keep updated with their latest educational information.
Facebook Comments

More from Salon Business News

Salon Today 200 The team at Rock Paper Scissor SalonSpa in Santa Fe, NM.
Salon Today 200

2017 Salon Today 200: Employee Education

Stacey Soble | December 3, 2016

For the most successful service providers, education is a career-long process. The best salons develop systems to strengthen the skills and confidnece of their newest team members, whicle encouraging their seasoned staff to continually stretch by brining education into the salon or supporting those who venture out to seek new skills. Find out which salons received top honors in the Salon Today 200 by developing strong education programs.

Tech Trends
Tech Trends

How to Minimize No-Shows

Jim Bower | February 9, 2017

Recapture lost revenue by minimizing your no-shows. Rosy's Jim Bower shows you how to better communicate with clients to get them in the salon on time for their appointment.

Load More