KMS California launches customer-service webisodes
July 10, 2011|2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed to inform and inspire salon professionals who aspire to offer unparalleled customer service.
Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction. An eight-step process will help salons exceed expectations and grow their business.
The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit kmscalifornia.com monthly too keep updated with their latest educational information.
Within its newest location in Bellevue, Washington, Weldon Barber features a brick-and-mortar storefront for the online men's designer J.Hilburn. Together, the two are pioneering a customized grooming and fashion experience for men.
EvelineCharles Salon, Spa and Beauty MD partners with Canada's biggest retail chain to create a franchise of salons within the retailer's stores. Find out why this is beneficial for both parties and how interested investors can take action.
Hurricane Harvey and a resulting planned controlled flood left damage to two of the three Josephine’s Salon and Spa locations in Houston. See how Owner Vivian Yeh finds her strength to rebuild with a helping hand from the professional beauty industry.
The International SPA Association (ISPA) is pleased to announce the 2018 ISPA Board of Directors and officers. Their terms will begin on October 18, 2017, at the ISPA Conference & Expo at Mandalay Bay Resort & Casino in Las Vegas.
The International SalonSpa Business Network’s latest Show and Tell-style program takes salon owners into the operations of some of the most successful chains for an elevated and personalized learning experience.