KMS California launches customer-service webisodes
July 10, 2011|2:28 PM
Great customer-service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed to inform and inspire salon professionals who aspire to offer unparalleled customer service.
Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provides humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction. An eight-step process will help salons exceed expectations and grow their business.
The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up. Visit kmscalifornia.com monthly too keep updated with their latest educational information.
The International SalonSpa Business Network takes networking to a whole new level with the launch of business tours of member locations starting with the first in September to Gene Juarez Salons and Spas in Bellevue, Washington.
“Because I’m essentially the manufacturer, we believe this will truly expand the potential for tool sales in salons, giving stylists and salon owners the ability to compete with existing tool retailers and as well as exciting new opportunities for profit.”
Celebrity Hairstylists Alessandro Mangerini and Adrien Flammier demonstrate cutting-edge, head-turning looks at The Art of Movement, a runway show celebrating the new partnership between Gene Juarez Salons and Spas and Rene Furterer.
In a runway shot titled, The Art of Movement, celebrity and editorial hairstylists Alessandro Mangerini and Adrien Flammier demonstrate cutting-edge, head-turning looks to celebrate Rene Furterer's new partnership with Gene Juarez Salons and Spas in Seattle, Washington.