Management Practices

Keys to Communication with Employees

Web Editor | July 10, 2011 | 12:31 PM

As an owner, you must make sure that you’re communicating effectively with your employees—when you don’t, the results can be devastating and include lower productivity, undercurrents of tension, gossip, increased absenteeism and turnover. Keri Manuel, vice president of education at Strategies, shares these tips to improving communication within your salon:

• Understand that communication is a two-way street. It involves giving information to and getting feedback from employees.

• Put more emphasis on face-to-face communication with employees. Don’t rely on bulletin boards, memos and other written means of communication.

• Ask yourself if the message is clear each time your give an instruction. Discuss defined things the employees should do, such as specific sales goals.

• Listen to employees, and show respect for them when they speak. They’ll feel part of the team, and they’ll tend to be more dedicated and productive.

• Conduct one-on-one meetings. Ask each employee to tell you how you can help him or her do a better job. Then share what the employee can do to help you do a better job.

Reprinted from Strategies magazine, the premier publication for business growth. For more information on subscriptions, seminars and coaching services, visit Strategies online at

Facebook Comments

More from Management Practices

How to Fire a Stylist, and Advice on How to Avoid It

August 24, 2017

At Serious Business in January, a panel of four owners of multiple salons spoke to the audience about the power of will and how it has affected their careers. As successful salon owners, Van Council, David Wagner, Debra Penzone and Eveline Charles employ hundreds of stylists and support staff. They have seen it all, and offered the audience valuable advice on hiring a staff that will build up your business’s culture.

Management Practices
Management Practices

Six Things You Need to Know About Salon Lighting

Michele Pelafas | August 16, 2017

When it comes to salon design, the appropriate lighting is one of the most critical design factors and it can impact how your clients feel about your services and your salon. With this helpful blog, Salon Designer Michele Pelafas offers six valuable pointers when it comes to selecting and positioning your lighting.

Load More